On the latest episode of Back of House,Luke Butler and co-host Ben Fitzgerald are joined by Rob Chislett, Partner at Wish You Were Here Group.
Rob shares his journey from moving to New York with no hospitality experience to helping build one of the most recognisable multi-venue groups in the US.
We cover:
Building and scaling brands like Little Ruby’s and Élephante across New York, LA and beyond
What “approachable luxury” means and why it resonates with today’s customer
How to create venues that feel like an experience, not just a place to eat or drink
The realities of expansion, including what works (and whatdoesn’t) when growing into new markets
How data and AI are starting to reshape operations behind the scenes
Rob brings a grounded, honest perspective on growth, leadership and what it really takes to build a hospitality group that lasts.